Company Name: HSBC
Qualification: Any Graduates
Experience: Freshers
Location: Kolkata
Job Role: Associate Technical Analyst
Website: www.hsbc.co.in
Job Description:
Job Openings @ For Freshers as Associate Technical Analyst - Any Graduates - Kolkata
* This role primarily adheres to Application Support processes and procedures in order to provide a high quality service to users.
* The analyst processes requests and resolves these to the required standard and within the levels defined in the Service Agreement.
* The individual(s) will be an extension of the RightOnshore Service Configuration Management team
* The analyst is responsible for processing and/or providing application end user support.
* The support environment may be multi-site with extensive systems utilizing a wide variety of applications used by the HSBC group.
Essential Skills:
* Identifying the customer’s request accurately. The requests should be analysed and processed by following the standards, procedures, policies and group guidelines
* To handle acceptable volumes of user requests and complete them in the specified Turn Around Time thereby contributing to PLA with Business Area
* Perform on tasks as per the set quality standards and meet quality parameter defined in for the process. Work on feedback and ensure errors are not repeated
* Ability to work under pressure and deliver within limited timescales, whilst maintaining quality
* Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment. Willingness to work outside office hours on occasions, including weekends.
Tasks :
* Adding, deleting , renaming hosts, services and application in GSDr12.
* Creating, deleting and amending Relationships between services and hosts in GSDr12.
Apply Here
Job Description:
Job Openings @ For Freshers as Associate Technical Analyst - Any Graduates - Kolkata
* This role primarily adheres to Application Support processes and procedures in order to provide a high quality service to users.
* The analyst processes requests and resolves these to the required standard and within the levels defined in the Service Agreement.
* The individual(s) will be an extension of the RightOnshore Service Configuration Management team
* The analyst is responsible for processing and/or providing application end user support.
* The support environment may be multi-site with extensive systems utilizing a wide variety of applications used by the HSBC group.
Essential Skills:
* Identifying the customer’s request accurately. The requests should be analysed and processed by following the standards, procedures, policies and group guidelines
* To handle acceptable volumes of user requests and complete them in the specified Turn Around Time thereby contributing to PLA with Business Area
* Perform on tasks as per the set quality standards and meet quality parameter defined in for the process. Work on feedback and ensure errors are not repeated
* Ability to work under pressure and deliver within limited timescales, whilst maintaining quality
* Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment. Willingness to work outside office hours on occasions, including weekends.
Tasks :
* Adding, deleting , renaming hosts, services and application in GSDr12.
* Creating, deleting and amending Relationships between services and hosts in GSDr12.
Apply Here
No comments:
Post a Comment