Company Name: Royal Sundaram Alliance Insurance Company Limited
Job Role: Associate/Senior Associate - (Non Technical)
Qualification: Any Graduate / Post Graduate
Experience: 0 to 2 Years
Location: Chennai
Website: www.royalsundaram.in
Job Description:
Walk-in Drive @ Royal Sundaram Insurance Company For Associate (Non-Technical) From 29th April to 3rd May 2013 - Chennai
- Respond customer Calls / mails with their specific queries.
- Build customer's interest in the services and products offered by the company
- Provide personalized customer service of the highest level
- Update the existing databases with changes and the status of each customer/ prospective customer
- Liaising with other departments for resolving customer queries/ complaints and requests
- Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/ assistance
- Effective closure of the cases
- To handle calls/ complaints as per defined process and SLAs
Desired Profile:
- Ideal Profile Experienced professional with 2+ years experience at a Call Centre for both Voice & Non-Voice process (Fresher are also welcome).
- Basic computer knowledge/ technological skills
- Good Oral & Written communication skills
- Languages - Hindi, English & Tamil
- Ability to comprehend, capture as well as interpret basic customer information
- Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
- Analyze the various parts of a problem properly and develop logical solutions
Walk-in Details:
Date: 29th April to 03rd May 2013
Venue:
Subramaniam Building, 3rd Floor,
No.1,Club House Road
CHENNAI,Tamilnadu,India 600002
Contact Person: Sathishkumar L
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