Off-Campus Drive @ CGI For 2012 BE, B.Tech Freshers On 21th May 2013

 

 

Job Role:                  Technical Support 

 

Job Definition:  

 

 

 Off-Campus Drive @ CGI For 2012 BE, B.Tech Freshers On 21th May 2013 

 

•  Providing a positive image of the company through your role as the first point of contact with customers.
•  To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
•  Add value to your team environment by being enthusiastic and maintaining a positive attitude.
•  Log calls via the appropriate call logging system and provide appropriate level of technical fix.
•  Set the right expectations to customers in line with the client SLA.
•  To achieve all team and personal performance goals as defined by the company.
•  Ensure calls returned to Service Desk are reassigned without delay.
•  Monitor related incidents.
•  Monitor ‘Unresolved calls’ in the team’s queue.
•  Adhere to ISO9000 and ISO27001 procedures.
•  Be ready to work in rotational shifts as required.
•  Comply with all company and unit policies.

 

 

Qualification:             BE,B.Tech

Experience:               Freshers - 2012 Batch

 

Salary Offered:         Rs.220000/-

Location:                    Bangalore,Chennai

Event date:               21 May 2013

Last date:                 17 May 2013  

 

 

Eligibility:

•  2012 batch BE/BTech (All branches)

•  Good communication skills (English)

•  Basic knowledge on Microsoft Windows Operating System, MS Office

Event Date:

21st/22nd May in Bangalore Location only.


Service Agreement:

Candidates willing to commit for atleast a 24 months tenure need to apply.


Apply Here